Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Thermal performance is quoted as hours below a stated temperature for a stated load and ambient rather than as a foam thickness, and no duration claim is printed on a product that cannot meet it; every cored bag is built with a heat-sealed liner with radiused corners so it can be wiped out completely, taped or bound seams so there is no continuous path from the inside surface to the outside, and an insulated flap over the zip, which is otherwise a full-width gap; the word leakproof is used only for a welded seamless liner with no stitch holes below the fill line, and coated stitched liners are described as water resistant; cooler backpacks carry a spacer and padded back panel so body heat is not conducted into the cold compartment; capacity is quoted in cans plus ice rather than litres alone; and budget non-woven bags are sold with a shorter honest duration figure rather than a claim borrowed from a cored construction.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.